Information

Shipping Information

At Pitched Mystery, we aim to deliver your order safely and efficiently, wherever you are in the world.

Processing Times

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Pre-Orders

Pre-order items are dispatched within the timeframe stated on their individual product pages. If your order contains both pre-order and in-stock items, they may be shipped together once all items are ready, unless otherwise stated.

Estimated Delivery

Standard Shipping: 3–10 business days
Express Shipping: 2–5 business days
International delivery times vary depending on destination, carrier and customs processing.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

Customs & Duties

International orders may be subject to customs duties, import taxes or additional fees determined by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Delays & Lost Parcels

While we work to ensure timely delivery, occasional delays may occur due to courier services, customs or other circumstances beyond our control. If your parcel is significantly delayed or appears lost, please contact our support team for assistance.

Need Help?

Have a question about your order or delivery? We're here to help.

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