Shipping Information

At Pitched Mystery, we aim to deliver your order safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Estimated delivery times:

Standard Shipping
3–10 business days

Express Shipping
1–5 business days

Shipping costs are calculated at checkout based on your location and selected shipping method.

We ship worldwide.

Estimated delivery time for international orders is 7–15 business days, depending on the destination and customs processing times.

Customers may be responsible for any import duties or taxes required by their country.

Once your order has been shipped, you will receive a tracking number via email so you can follow your package’s progress.

While we work hard to ensure timely delivery, delays may occur due to:

Please ensure that your shipping address is correct when placing your order.

Pitched Mystery is not responsible for orders shipped to incorrectly entered addresses.

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of delivery so we can assist you.